Privacy Policy

Privacy Policy for Sirian Computers

Effective Date: 1 January 2025

At Sirian Computers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Sirian Computers is a laptop and technology retailer located at:

Sirian Computers
Revlon Plaza, 4th Floor, Shop 29
Moi Avenue, Nairobi, Kenya

Phone: 0706800174 / 0791353422
Email: siriancomputers@gmail.com
Website: www.siriancomputers.com

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Billing address

  • Company name (if applicable)

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery preferences

  • Warranty and support requests

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage statistics

  • Cookies and tracking information

WhatsApp and Contact Forms

When you contact us through WhatsApp, forms, email, or live chat, we may retain the information you provide to assist with customer service, order processing, warranty support, and future communication.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver purchased products

  • Provide customer support

  • Process warranty and return requests

  • Improve our website and services

  • Send order confirmations and updates

  • Respond to enquiries

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

Where you have given consent, we may also send promotional offers, product updates, and marketing communications.

You may opt out of marketing communications at any time.

4. Payment Security

Sirian Computers does not store your full payment card information.

Payments are processed through trusted third-party payment providers and payment gateways that use secure encryption and security protocols.

We take reasonable measures to protect customer information, but no online transmission can be guaranteed to be completely secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance shopping functionality

  • Improve customer experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade customer information.

We may share information only when necessary with:

  • Delivery and courier services

  • Payment processors

  • Website hosting providers

  • Marketing service providers

  • Government authorities where legally required

Any third-party service provider receiving customer information is expected to protect and use it only for authorized business purposes.

7. Data Retention

We retain customer information only for as long as necessary to:

  • Fulfil orders

  • Provide warranty support

  • Maintain accounting records

  • Comply with legal and regulatory obligations

When information is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of personal information where legally permitted

  • Withdraw marketing consent

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including payment providers, manufacturers, social media platforms, and service providers.

We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites separately.

10. Children’s Privacy

Our products and services are not directed toward children under 18 years of age.

We do not knowingly collect personal information from children. If we discover that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, business operations, or customer needs.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Sirian Computers
Revlon Plaza, 4th Floor, Shop 29, Moi Avenue, Nairobi, Kenya

Phone: 0706800174 / 0791353422
Email: siriancomputers@gmail.com

We are committed to protecting your privacy and maintaining the security of your personal information.