Warranty Policy
Warranty Policy – Sirian Computers
Effective Date: 1 January 2025
At Sirian Computers, customer satisfaction is our priority. We stand behind the quality of our products and provide warranty coverage on eligible products purchased from our store. This Warranty Policy explains the terms, coverage, exclusions, and procedures for warranty claims.
1. Warranty Coverage
Most laptops, desktops, workstations, and selected accessories sold by Sirian Computers include a limited warranty against hardware defects under normal use.
Warranty coverage begins from the date of purchase indicated on the customer’s receipt or invoice.
Warranty periods vary depending on the product and will be communicated at the time of purchase.
2. What the Warranty Covers
This warranty covers:
- software issues
- Hardware failures occurring during the warranty period that are not caused by misuse or accidental damage
Where applicable, Sirian Computers may:
- Repair the product
- Replace defective parts
- Replace the product with an equivalent item
- Offer a suitable alternative solution at our discretion
3. Dead on Arrival (DOA) Products
Products found to be defective immediately after purchase must be reported within 48 hours of delivery or collection.
After inspection and verification, Sirian Computers may repair, replace, or exchange the product depending on the nature of the fault.
4. Warranty Exclusions
The warranty does not cover:
- Physical damage
- Accidental damage
- Liquid or water damage
- Electrical damage caused by power surges or improper voltage
- Broken screens or cracked displays
- Damage caused by dropping or mishandling the device
- Theft or loss
- Damage caused by viruses or malware
- Software installation issues
- Operating system corruption
- Password-related issues
- Data loss
- Normal wear and tear
- Cosmetic scratches, dents, or marks
- Unauthorized repairs or modifications
Any evidence of tampering may void the warranty.
5. Battery Warranty
Batteries are consumable components and naturally lose capacity over time.
Unless otherwise stated, batteries are tested and verified to be functional at the time of sale.
Battery life expectations vary depending on:
- Device age
- Usage patterns
- Screen brightness
- Installed applications
- Power settings
Battery performance degradation resulting from normal use is not considered a warranty defect.
6. Software Disclaimer
Sirian Computers provides software installation and configuration services where applicable.
However, the warranty does not cover:
- Operating system issues
- Software compatibility problems
- Driver conflicts
- Application failures
- User-installed software
- Data recovery services
Customers are responsible for backing up important data.
7. Data Responsibility
Customers are solely responsible for backing up personal files and data.
Sirian Computers shall not be liable for:
- Data loss
- File corruption
- Loss of business information
- Recovery costs
during diagnosis, repair, replacement, or warranty service.
8. Warranty Claim Procedure
To make a warranty claim:
Step 1
Contact our support team and provide:
- Receipt or invoice number
- Product details
- Description of the problem
- Contact information
Step 2
Bring or send the product to our store for inspection.
Step 3
Our technicians will diagnose the issue and determine whether the problem qualifies for warranty coverage.
Step 4
If approved, we will repair or replace the defective component within a reasonable period.
9. Inspection and Testing
All products returned under warranty are subject to inspection and testing.
If no fault is found, the product may be returned to the customer without replacement.
Diagnostic charges may apply for issues not covered under warranty.
10. Repair Turnaround Time
Repair timelines vary depending on:
- Product type
- Nature of the fault
- Availability of replacement parts
While we strive to complete repairs as quickly as possible, repair times cannot be guaranteed.
11. Warranty Transfer
Unless otherwise stated in writing, warranties are valid only for the original purchaser and are non-transferable.
12. Limitation of Liability
To the maximum extent permitted by law, Sirian Computers shall not be liable for:
- Indirect losses
- Business interruption
- Loss of profits
- Data loss
- Consequential damages
Our maximum liability shall not exceed the original purchase price of the product.
13. Customer Satisfaction Commitment
At Sirian Computers, we carefully test and verify products before sale to ensure quality and reliability.
Our goal is to provide customers with dependable HP laptops, Lenovo ThinkPads, Dell Latitude laptops, MacBooks, Workstations, and Business Laptops backed by professional after-sales support.
14. Contact Us
For warranty assistance, please contact:
Sirian Computers
Revlon Plaza, 4th Floor, Shop 29
Moi Avenue, Nairobi, Kenya
📞 0706800174 | 0791353422
Thank you for choosing Sirian Computers — your trusted source for quality HP, Lenovo, Dell, MacBook, Workstation, and Business Laptops in Kenya.